Data Deletion Policy

1. Introduction

ServBay ("we", "our", "us") is committed to respecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Data Deletion Policy outlines our procedures for deleting personal data in compliance with applicable data protection laws and regulations.

2. Data Subject Rights

Users have the right to request the deletion of their personal data held by ServBay. This policy describes how you can exercise this right and the process we follow to ensure your data is deleted securely.

3. Types of Data Subject to Deletion

The following types of personal data may be subject to deletion upon request:

  • Personal identification information (e.g., name, email address)
  • Device information (e.g., operating system type, version, UUID)
  • Usage data (e.g., IP address, browser type, pages visited)
  • Any other data collected and stored by ServBay that identifies or is related to an individual user

4. Deletion Request Process

4.1 Submitting a Request

To request the deletion of your personal data, please contact us through our Support Center or via email at support@servbay.com. Your request should include:

  • Your full name
  • Your email address associated with your ServBay account
  • A detailed description of the data you wish to have deleted

4.2 Verification

Upon receiving your data deletion request, we will take steps to verify your identity to ensure that the request is legitimate. This may involve:

  • Sending a verification email to the email address associated with your ServBay account
  • Requesting additional information to confirm your identity

4.3 Processing the Request

Once your identity has been verified, we will proceed with the deletion of your personal data. The process typically involves:

  • Removing your data from our active databases
  • Deleting any backup copies of your data within a reasonable timeframe
  • Notifying you once the deletion process is complete

5. Exceptions

There are certain circumstances where we may not be able to fulfill your data deletion request, such as:

  • If we are required to retain your data to comply with legal obligations
  • If your data is necessary for the establishment, exercise, or defense of legal claims
  • If your data is required for the performance of a contract between you and ServBay

In such cases, we will inform you of the specific reasons why your data cannot be deleted.

6. Security Measures

We take the security of your personal data seriously. Our data deletion process involves administrative, technical, and physical safeguards to ensure that your data is deleted securely and cannot be recovered.

7. Changes to This Policy

We may update our Data Deletion Policy from time to time. Any changes will be posted on this page, and you are advised to review this policy periodically for any updates. Changes to this policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Data Deletion Policy, please contact us at Support Center or via email at support@servbay.com.

9. Last Updated

This Data Deletion Policy was last updated on May 20, 2024.